Remote Assistance for Doctors Portal

How to Contact Us

If you need technical assistance or have any technical issues, please don't hesitate to contact our support team. We're here to help!

You can reach us by email at: nipt.technical@geneplanet.com

We aim to respond promptly and guide you through any technical challenges.

Already Contacted Us?

Here's How to Proceed

If you've already reached out to us and received instructions to download the ISL Light Client, please follow the steps below to help us diagnose and resolve your issue remotely.

1. Download ISL Light Client

   Click on the link below to download the ISL Light Client:
   Download ISL Light Client
   
   This will allow us to connect to your system remotely, enabling us to troubleshoot the issue quickly.

2. Install ISL Light Client

   Once the download is complete, run the installer and follow the on-screen instructions. It's a simple process, and you will just need to accept the default settings unless advised otherwise.

3. Launch ISL Light Client

   After installation, open the ISL Light Client application. You should see an option to "Start a session".

4. Provide the Session ID

   When the session starts, you will be given a Session ID. Please send us this ID by replying to our email. This allows us to connect to your system securely.

5. Allow Remote Access

   Once we receive the Session ID, we will connect remotely to your computer and check the issue for you. You will see everything happening in real-time, and you can stop the session at any time if needed.

Need More Help?

If you're unsure about any of the steps or need further clarification, feel free to contact us again at nipt.technical@geneplanet.com. We're happy to assist you through every step of the process.